Marty Andrews

artful code

Friday, May 12, 2006

legendary service

I'm currently spending some time consulting at a big corporate in Melbourne, where we've been trialling the use of Confluence as a new wiki. Part of my work in that trial has been to install it onto WebSphere. I did that, and got it up and running, but then started having some issues a couple of days later following some minor environment tweaks. Searching the forums and online docs found no answers, so I decided to try some more direct contact.

At this stage, we are running on an evaluation license only. No money has been handed to Atlassian at all so far. I expected a response, but probably via email a couple of days later. I headed to the support site they have set up to see where I could post my problem. Right there in the middle of the screen is a big button saying "Live Help. Click Here". Ok - I'll give it a go.

Up pops a litlle web-based chat client. It tells me I'm 1of 1 people in the queue, and someone will be with me in 60 seconds. Sure enough, about a minute later, I see this:

atlassian_dave has joined the conversation.atlassian_dave: hi, how can i help you?

Over about the next 2 hours, atlassian_dave stayed with me on that live chat and patiently helped me work through a bunch of possible technical problems. We systematically eliminated potential issues until the end of the day. The problem still wasn't solved by the time we were done, but I was well down the track. I was impressed both with the initial reponsiveness and the overall length of support. Especially considering I wasn't yet representing a paying customer. The 'legendary service" tag is a pretty big claim to make, but in my short experiences so far, they've been impressive.

Silent letters in domain names

I've been using for a couple of years now as my primary domain. At the time I registered it, I thought it was cool to have a domain that was an anagram of your name. Pretty soon though, I discovered the pain of having silent letters in your domain name. Every time I told someone what my website or email address was, I had to spell it for them.Recently, I registered, and I'm in the process of changing across to it as my primary domain. My blog has moved across, as well as my email address. The old domain and email address will continue to work for a while. My old rss feed is now pointing to the new blog location as well. If you've got any links though, please move them across. Mum - that probably only means you...

Wednesday, May 10, 2006

Would you trust this man?

This is my best mate Josh. Yep - thats a nail gun in one hand and a beer in another. I'd trust him with my life. In fact, given that he's drinking beer whilst pointing a nail gun in my general direction, I probably am. This pic got taken along with a bunch of others whilst building a deck at my place. Josh was so pleased to get his picture on the internet that I thought I'd give him his very own blog entry. Thanks for your help mate!

Tuesday, May 2, 2006


New blog setup. First post.